At CILL — Center for Innovative Language Learning, we want you to be satisfied with our courses and services. This policy explains when a refund is available and how it is processed.
⏱️ Approved refunds are processed within 7 to 10 working days to your original payment method.
1. Eligibility
- A refund may be requested if you have been charged in error, or charged twice for the same service.
- For course or subscription purchases, a refund may be requested before the course/access has started, or if the service could not be provided by CILL.
- Requests should be made within 7 days of payment.
2. Non-refundable
- Fees become non-refundable once classes or app access have begun and the service has been substantially used.
- Promotional or discounted fees may be non-refundable where stated at the time of purchase.
3. How to request a refund
Contact us with your payment details (name, date, amount, and transaction/invoice reference):
- Email: [email protected]
- Phone / WhatsApp: +880 1610-107213
4. Processing
Once approved, the refund is issued to the original payment method through our payment gateway (SSLCommerz) and completed within 7–10 working days. Bank or mobile-wallet posting times may vary.
5. Contact
For any question about returns or refunds, email [email protected] or call +880 1610-107213.